Question 1

How long does shipping take?

Accepted Answer

Orders are typically processed within 1–2 business days. Delivery usually takes 5–10 business days depending on your location. You will receive a tracking link by email as soon as your order ships.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping fees and delivery times are calculated at checkout based on your destination.

Question 3

What is your return policy?

Accepted Answer

We offer a 30-day return window on unused items in their original packaging. Contact our support team to start a return and we will guide you through the process.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, we send a confirmation email with a tracking link. If you have not received it within 3 business days, please check your spam folder or contact us.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are secured with industry-standard encryption.

Question 6

Do your products come with a warranty?

Accepted Answer

Yes. Every Lunvo product is covered by a limited warranty against manufacturing defects. Reach out to our team with your order number if you experience any issues.

Question 7

Can I change or cancel my order?

Accepted Answer

If your order has not yet shipped, we can usually make changes or cancel it. Email us as soon as possible at contact@lunvo-shop.com with your order number.

Question 8

How do I contact customer support?

Accepted Answer

You can reach our support team at contact@lunvo-shop.com, Monday to Friday, 9:00 AM to 6:00 PM CET. We aim to reply within 24–48 business hours.

Frequently Asked Questions